Lonsdale Telephone & Lonsdale Video Ventures

Complaints:

  • To make a complaint against a telephone company about the TAP program, call or e-mail the Department of Commerce at 651-297-3375 ortelecom.commerce@state.mn.us.


Questions:

  • For questions about TAP, Lifeline or Link-Up, contact your local telephone company. Information is also available from the Public Utilities Commission.


Additional Help:

Deposit fees:

  • If you have financial or credit problems, you may be required to pay a deposit before setting up service.
  • Eligible users of the Lifeline and Link-Up programs do not have to pay a deposit if they agree to limit their use of long distance service with "toll limitation" or "toll blocking." Users can still make long-distance calls using pre-paid calling cards.
  • If the phone company threatens to disconnect service because of late or non-payment of bills, ask the company to restrict phone service to local numbers only.

Other Important Information:

  • Discounts cannot be applied to past due telephone bills.
  • Once you are on Lifeline and TAP you may be asked periodically to verify that you remain eligible. If you do not respond, the phone company is required to stop the discounts.
  • It can take up to two months for the discounts to show up on your bill. You must pay the bill until that time.
  • Lifeline, Link-Up and TAP discounts are available for only one line per household.
  • If you qualify based on participation in a federal aid program, the phone must be in the name of the person who receives those benefits. If you qualify based on the National School Lunch program, phone may be in the name of an adult.

Qualification:

Total household income does not exceed 135% of the Federal Poverty Guidelines listed here; OR Participation in one (or more) of these Programs: 
  • Medicaid (Medical Assistance)
  • Food support (Food Stamps)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance Low-Income
  • Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • Minnesota Family Investment Program (MFIP)
  • National School Lunch Free Lunch Program (NSL)
  • Bureau of Indian Affairs Program (Tribal TANF, Head Start Subsidy, NSL)

Lifeline, Linkup, & TAP


LIfeline, Linkup, & TAP

Phone Discounts for Low-Income Users

Programs and Savings:
  • Lifeline - provides qualified users a discount on monthly charges for the primary home phone line, even if it's a cell phone. Depending on the phone company, you can save up to $10 a month. Tribal lands residents may receive up to $35 under the discount, but must pay at least $1.00 per month.

  • Link-Up - pays up to 50% (up to $30) of a qualified user's home phone installation/connection charges (even if it's a cell phone). You may ask for a year to pay the other half of connection or activation charges, interest-free.For tribal lands residents, Link-Up will cover 50% of
    installation costs up to $60, and all of costs between $60 and $100. Link-Up will NOT cover the cost of a phone or wiring your home.

  • Telephone Assistance Plan (TAP) -provides a monthly discount of $2.50 on home phone service (excludes cell phones). Download TAP Application

Caller ID Spoofing Customer Awareness Information at the time of Purchase:

  • Caller ID service is susceptible to fraud known as Caller ID ‘spoofing’.”
  • Disreputable persons can deliberately falsify the Caller ID number to disguise the identity of the caller.
  • Congress is currently considering new laws to take action against spoofers. More information is available at “fcc.gov” Search for “spoofing.”
  • Orwww.fcc.gov/guides/caller-id-and-spoofing